Customer Service FAQs

At we strive to ensure that our after sales service is the very best.

You can best contact us by e-mail at:

You may find the quickest solution to your query or problem can be found by checking our list of frequently asked questions:

How can I pay and when will payment be deducted?

We accept Visa, Mastercard, American Express, Switch, Delta and Solo cards. Payment is deducted only when goods are despatched.

Are all items in stock for immediate delivery?

All the products featured on are available ex-stock for next day delivery. Should an item be temporarily unavailable we will contact you by e-mail advising you when it will be back in stock.

You then have the option to cancel your order. No payment will be taken until we despatch your goods.

When will my goods be delivered?

Please see our Delivery Information page.

How much is the despatch charge?

Orders over £100 are delivered carriage paid. Orders under 100 incur a £11.95 despatch charge.

If I have any questions about my order how do I contact you and when will you reply?

(See contact details). We aim to reply that afternoon for enquiries made before midday or the next morning for enquiries received in the afternoon.

Under what circumstances can I return goods?

We only accept returns for defective or damaged goods. For further information please see our terms and conditions.

What is the procedure for returning goods?

Goods can only be returned against a returns authorisation number. Please contact us at and we will arrange for our carrier to collect the goods as soon as possible.  Once they have been inspected and the defect verified you will be refunded in full.